Terms and Conditions

By accessing and using this Site, you agree to each of the terms and conditions set forth herein ("Terms and Conditions").

  • Where is my order?

Usually most orders are process the next day, when your order ships a tracking number will be added to your order page where you can track the parcel, also on your paypal payment you'll find the same tracking number.

  • Do you accept returns?

Due to the nature of the goods sold here a video can be returned only if it's damage from the manufacturer or if we send you the wrong title, which it will be exchange for a good copy/correct video of the same title, otherwise the sales are final so please review your order carefully before it's complete.

  • How do I update or cancel my order?

The only time an order can be cancel or update is if a tracking number has NOT been posted on your purchase history, otherwise when a tracking number is added means the order has left our facility and nothing can be done to update/cancel the order.

  • How do I send a gift certificate to someone?

Please select the gift certificate option on the top menu and enter the requiered information and amount for the gift certificate to be processed, Please note gift certificates are NOT refundable and they will expire, please advice the receipient that the gift certificate has a ONE year expiration from the date of purchase.

  • What do I do if my order is under review?

We do our best to send your order right away, but some times paypal put your payment on hold/under review, we don't do it, so as soon your payment clears the bank your order will be processed and your tracking number update to your payment history.

  • It's snail mail order available?

Yes, if you don't trust the internet, we take your check or money order in US funds and we will take care of your order,  CA residents please add 9% sales tax, International customers please add correct shipping charges or contact us for a quote on international shipping or any other question(s) you may have, if you have a big order we can quote your order thru Fedex International service, a little extra on $ but very reliable for delivery.

At the bottom of this page on the left side is a link called Mail Order Form, open it, print it and fill up your order and mail it to us at the address with your check/MO.

  • About our discount/sales

From time to time we offer extra discount on some dvds when the dealers offer us the extra discount, so you can enjoy the savings as well, prices, availability and discounts are subject to change any time without previous notice, thank you for your understanding on this matter.

  • Do you charge shipping?

We only charge shipping for the mugs purchases at the moment with a rate of $6.45 per mug to any US destination/sorry no international orders.

  • Can't find what you're looking for?

If you're still in need of answers or want to report a problem on the web store, please contact us using the contact us option on the main page and we will get back to you asap.

 

Traink you for your patronage!!

Happy Railroading!

Trains on dvd


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